By
David Austin, Machine Tool Product Manager, CMTSE
Machine tools are complex solutions to complex problems, and your skilled sales staff must engage the prospect to have a fighting chance to sell. In the course of interacting with so many sales and marketing teams while at EDA, I’ve seen the gamut of marketing practices to address this challenge.
Shows are among the most frustrating marketing investments to create ROI, but some companies do very well with shows and prove they are an excellent tool. In comparing practices of the successful and struggling exhibitors, I commonly see the biggest improvement needed in engagement. Engagement refers to having a quality meeting with your target attendees in the booth.
At EDA, we help our clients build and measure engagement at shows using the EDA trade show report (the report is described at the end of this article).
Identifying the target attendees
Quality engagements only come from engaging qualified attendees. This makes knowing your target attendee your first step. Here are a few lists to help you whittle the overall show attendees to just those you need to see:
- Your customer list.
- Your prospects with open opportunities.
- Prospects with proven buying history for the machines you sell, service, or complement. This list comes from EDA’s trade show report.
- Prospects indicating interest in your type of product during show registration.
Get the target attendees in the booth
You’ve seen the booths with zero pro-active selling. The booth staff sits and waits for the attendees to discover and talk to them. Clearly a proactive approach is needed to ensure target attendees visit. Product and service demonstrations are an excellent way to attract attendees, but if your top targeted attendees don’t understand how your solution will help them, it fails to get their attention.
How then do you ensure top target attendees will visit? Invite them. It's amazing how many people will visit if you simply take a moment to personally ask them. You can mail or call your customers and top prospects to let them know you’ll be at the show and ask for an appointment. Once you have them in the booth, you can interview them about their manufacturing pain points and share how your solutions fix that issue.
There’s also a certain group that won’t accept your invitation and needs a little extra motivation. Using give-aways as an incentive to visit your booth can boost response rates substantially. However, invite only those you know are buyers. Omiting students, literature collectors, and competitors by using only high-quality lists, such as your own database and EDA’s show report, will ensure a higher ROI.
Use caution with cheap give-aways. If your target attendees are high-level buyers, they won’t respond to free juggling balls - you must offer something of real, personal value from their viewpoint. Some effective give-aways are iPods, gift cards to popular retailers, and navigation units, and be sure to limit them to one per company. If your budget is tight, consider a “chance to win” drawing for these items. Lastly, more effective give-aways benefit the attendee rather than their company (e.g. avoid 20% off your first order) and cost you substantially less.
Turn the visit into a quality engagement
A quality engagement includes a needs-based discussion with an attendee, which leads to closing the sale or at least an agreement to continue talking after the show. This is typically accomplished by having your booth staff trained to achieve this desired outcome. You should at the least have a face-to-face sales meeting that begins this important dialogue. Record the engagement by swiping the attendee’s badge, which becomes an input to measuring your results.
Measure your results
After the show ends, it’s time to see if your target attendees visited the booth. Compile a list of your badge swipes, and compare it with your target attendee group. Hopefully, a high percentage was swiped, which shows your invitations worked and ensures your sales staff is following up with the right prospects.
There are also the target attendees that did not visit the booth. Since you know who they are, your sales staff or marketing team can target them once again to see why they didn’t visit the booth. Use the show as your cited reason for the call or mail, and get your second chance at earning their business.
Lastly, you can compare your results for the engaged target attendee group year-over-year. What you did at this year’s show should build on your positive experiences from the previous show, therefore increasing your portion of engaged target attendees.
EDA’s trade show report
With EDA’s trade show report (TSR), you can determine your target attendee group so you can invite them and measure how many you have engaged as described above. The TSR has the 13-year finance history report for show registrants.
Here’s how the TSR helps you:
- Determine the target attendees that buy your product or the product your complement by filtering the TSR by the exact equipment that has been financed. You can then calculate the percent of buyers that you’re targeting as well as who those buyers are.
- Match your show leads to the TSR buyers. You can then calculate the percent of target attendees that were engaged with a sales person at the show as well as know which attendees to follow up that did not visit your booth.
To order the trade show report, please download the TSR orderform, select your reports, and fax it to the number indicated. This year's reports are available for EASTEC, WESTEC, IMTS and FABTECH at $295 per show. Please feel free to contact me if you have any questions.
Trend Chart Download
To view the trend charts, download the file using the link in this newsletter. The default view shows the overall machine tool market trend. To view the trend for a machine type, pick the type from the “machine type” drop down box. For example, see vertical machining centers by choosing “VERT MACH CTR” from the box.
If you have questions about the trend charts or the individual UCC-1 records, feel free to contact me. Please forward this newsletter to any colleagues who should receive the trend information.
Sincerely,
David P. Austin
Machine Tool Product Manager, CMTSE
Equipment Data Associates
A Division of Randall-Reilly Publishing
1509 Orchard Lake Dr. | Charlotte, NC 28270
800.288.8262 | 704.858.2971
daustin@edadata.com
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